Our dedicated after-sales support team is available to assist you with any warranty claims, technical issues, or other concerns. You can reach us via email, phone, or through our online chat service. Our customer service representatives will guide you through the process and ensure a swift resolution to your problem.

 

Customer satisfaction is our top priority. If you receive a defective or damaged product, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or issue a full refund, depending on the situation. Proof of purchase and photos of the defective/damaged item may be required for processing.

 

Yes, all our lighters comply with international safety standards and have obtained necessary certifications for use in various countries, including those in Southeast Asia, the Middle East, and Indonesia. We hold ISO 9001 certification for our quality management system and ensure our products meet local regulations and safety requirements. For specific country certifications or inquiries, please contact our compliance team.

 

Absolutely! We provide detailed tracking information for every shipment, allowing you to monitor the progress of your order from dispatch to delivery. This information is available through our online order tracking system or can be provided directly by our customer service team upon request.

 

We strive to ensure prompt and reliable delivery to our customers . Typically, our plastic disposable lighters and electronic lighters take between 7 to 14 business days to arrive via air freight. However, this can vary depending on the destination country's customs clearance procedures and local logistics conditions. For specific shipping estimates, please provide your country and postal code when inquiring with our sales team.

 

We accept a variety of payment methods to cater to our valued customers. These include bank transfers, credit card payments (via secure gateways), and, in some cases, PayPal. For larger orders or specific country requirements, we can also arrange for Letters of Credit (LCs) or other trade financing options. Please contact our sales team for more details.